Monthly Archives: November 2011

Compass Bank Sucks

As a follow-up to my “Compass Bank Steals” post, I had to write again about my latest experience with Compass Bank in San Antonio, TX. Compass Bank BBVA is quite possibly the worst banking institution I’ve ever dealt with. This company will steal from you any way they can. They were recently sued (and settled) for re-ordering deposits in an attempt to overdraft the checking account of their customers as many times as possible. This is described in my post (linked above) and it happened to me. Unfortunately, I had to deal with Compass Bank over the weekend and my latest experience was just as bad.

I got  a check with the Compass Bank name on it in the amount of $1000. The check arrived on Thursday and I attempted to cash the check on Friday. Unfortunately, Friday was Veteran’s Day and Compass Bank was closed. All banks are closed on Veteran’s Day, so I wasn’t too upset. I figured I would just wait until Saturday and cash the check then. I happened to be in San Antonio for the Rock N Roll Marathon on Saturday and, since I don’t live in San Antonio, I didn’t know the location of a Compass Bank. I did exactly what I do when I need to find something – I Googled it! BBVA Compass locations pop up all over Google maps in San Antonio (especially close to downtown)! I was happy to see that I was only minutes away from a bank. The joke was on me! Upon driving to the location on Google maps I found that none of the locations are actually open or visible. They’re either hidden in some office building or permanently closed! Try it yourself! It’s pitiful! At 9:15 am, after driving around for nearly 30 minutes, I accidentally found an open Compass Bank located at:

BBVA Compass
1038 Culebra Rd
San Antonio, TX 78201

I thought my bad luck was finally changing. After driving around for 30 minutes all I had to do was walk in this bank and cash my check. Easy right?

Apparently, the day after Veteran’s Day is a pretty big day for the banks because no one was able to cash checks on Friday. So everyone went to the bank on Saturday morning just like me. This particular branch (NMLS #825271 – Managed by Adrian Zapata) was extremely busy. In fact, the line was out the door. There were at least 20 people in front of me. There was ONE teller handling the line of 20 people inside the bank and ONE teller handling the line of cars at the drive-through. To be fair, the teller, Denise, was doing the best she could to keep up. Also, the lady working the line at the drive-through was helping as best she could as well. The manager, instead of trying to resolve the issue of a line out the door, decided to sit and talk with 1 customer for nearly 20 minutes. The Manager got up to assess the situation, but did little to solve the problem. It was very obvious that this bank was understaffed. After waiting 31 minutes in line I finally reached the counter to talk to Denise. I had to wait until I got to the counter to endorse my check because the desk that is used for deposit slips, etc had no pens! The pens had all been ripped off the metal chains to which they were once attached! I really didn’t care at this point because I knew I was only 30 seconds from getting my cash and leaving this hell hole. After endorsing my check I was informed by Denise that I would incur a $7 FEE for cashing a BBVA Compass check! WHY!? Why should I pay a fee to cash a check that has the BBVA Compass NAME on it? Instead of arguing, I just took it in the pants and paid the $7. What a rip off!

BBVA Compass sucks. This bank is a joke. These bankers are a joke. The management at this bank is a horrible joke.

When I left the bank with $993.00 the line was STILL out the door. They hadn’t made a stitch of progress. The customer’s faces were hilarious. I feel sorry for them and anyone that deals with Compass Bank. I have encouraged my client to switch to a credit union immediately. He was truly appalled and embarrassed that they charged me $7 to cash his check.

If you’ve been ripped off by Compass Bank post your experience here. It’s comical to see just how bad these guys can get!