As a follow-up to my “Compass Bank Steals” post, I had to write again about my latest experience with Compass Bank in San Antonio, TX. Compass Bank BBVA is quite possibly the worst banking institution I’ve ever dealt with. This company will steal from you any way they can. They were recently sued (and settled) for re-ordering deposits in an attempt to overdraft the checking account of their customers as many times as possible. This is described in my post (linked above) and it happened to me. Unfortunately, I had to deal with Compass Bank over the weekend and my latest experience was just as bad.
A client sent me a check with the Compass Bank name on it in the amount of $1000. The check arrived on Thursday and I attempted to cash the check on Friday. Unfortunately, Friday was Veteran’s Day and Compass Bank was closed. All banks are closed on Veteran’s Day, so I wasn’t too upset. I figured I would just wait until Saturday and cash the check then. I happened to be in San Antonio for the Rock N Roll Marathon on Saturday and, since I don’t live in San Antonio, I didn’t know the location of a Compass Bank. I did exactly what I do when I need to find something – I Googled it! BBVA Compass locations pop up all over Google maps in San Antonio (especially close to downtown)! I was happy to see that I was only minutes away from a bank. The joke was on me! Upon driving to the location on Google maps I found that none of the locations are actually open or visible. They’re either hidden in some office building or permanently closed! Try it yourself! It’s pitiful! At 9:15 am, after driving around for nearly 30 minutes, I accidentally found an open Compass Bank located at:
BBVA Compass
1038 Culebra Rd
San Antonio, TX 78201
I thought my bad luck was finally changing. After driving around for 30 minutes all I had to do was walk in this bank and cash my check. Easy right?
Apparently, the day after Veteran’s Day is a pretty big day for the banks because no one was able to cash checks on Friday. So everyone went to the bank on Saturday morning just like me. This particular branch (NMLS #825271 – Managed by Adrian Zapata) was extremely busy. In fact, the line was out the door. There were at least 20 people in front of me. There was ONE teller handling the line of 20 people inside the bank and ONE teller handling the line of cars at the drive-through. To be fair, the teller, Denise, was doing the best she could to keep up. Also, the lady working the line at the drive-through was helping as best she could as well. The manager, instead of trying to resolve the issue of a line out the door, decided to sit and talk with 1 customer for nearly 20 minutes. The Manager got up to assess the situation, but did little to solve the problem. It was very obvious that this bank was understaffed. After waiting 31 minutes in line I finally reached the counter to talk to Denise. I had to wait until I got to the counter to endorse my check because the desk that is used for deposit slips, etc had no pens! The pens had all been ripped off the metal chains to which they were once attached! I really didn’t care at this point because I knew I was only 30 seconds from getting my cash and leaving this hell hole. After endorsing my check I was informed by Denise that I would incur a $7 FEE for cashing a BBVA Compass check! WHY!? Why should I pay a fee to cash a check that has the BBVA Compass NAME on it? Instead of arguing, I just took it in the pants and paid the $7. What a rip off!
BBVA Compass sucks. This bank is a joke. These bankers are a joke. The management at this bank is a horrible joke.
When I left the bank with $993.00 the line was STILL out the door. They hadn’t made a stitch of progress. The customer’s faces were hilarious. I feel sorry for them and anyone that deals with Compass Bank. I have encouraged my client to switch to a credit union immediately. He was truly appalled and embarrassed that they charged me $7 to cash his check.
If you’ve been ripped off by Compass Bank post your experience here. It’s comical to see just how bad these guys can get!
Compass Bank SUCKS!! We have been banking with Compass Bank for 11 years – the majority of those years as a “preferred client” – whatever that means (apparently nothing!). In 2009 we reported a debit card as lost or stolen – whoops..Compass Bank neglected to actually cancel the card so, here we are in 2011 and whoops…over $600 in fraudulent charges were debited from our checking account by some Chinese retailer – as I was trying to research what the hell was going on…this is when I learned of the “whoops” we forgot to actually cancel the card. Now, this is where the fun begins…we will refund your money…whoops, we didn’t receive the paperwork correctly so now we will debit the money..whoops – now we will reimburse your account…NSF fee’s we will consider paying you back for those….we will consider paying some of the charges that are hitting your now overdrawn account (because they keep pulling funds out..then putting them back in…) this is been going on for over three months. As of today, we are overdrawn – AGAIN – we have over $150 in NSF charges (just for today – yesterday was $228) – I will get this resolved to MY SATISFACTION – I’ve already begun to shut down our accounts with Compass and I will make sure I tell as many people as possible to beware…BEWARE of Compass Bank.
The worse, I did when purchased my house was had choosen compass bank as my creditor, everything sounds good at the begining, after that is the worse bank I ever know.
they do not offer any type of help when you need it. all they want is to keep the property after you paid several years., that mean you paid a lot of money to the principal, they dont care, they can make more money if they keep the property and the client will loose thousands of dollars.the reason is I have no job and I sked them for an extension of payment and they said no, I said then Iam goin to loose my house, all I want is to exten $700.00 dollars to pay you at the end of the contract.
I talked to others Bank like Bank of america they do have goverment help options and bank clause that help to keep the property.
others bank do not wants client loose the property.
they are not SHARKS like COMPASS BANK.
I HOPE NEVER IN MY LIFE GOIN TO NEED FROM COMPASS BANK AGAIN.
I am frustreted, about those people at that bank (thieves)
IT IS TRUE THIS BANK IS NOT WORTH BANK WITH DONT DO IT!!!!I am having a bad experiance with Compass Bank right now! In Mesa Arizona the Signalbutt Branch! I opened an account with this bank and LA Fitness was debeting from my account untill one day they started to over charge me so I went to Compass Bank my so called bank and that I thought was on my side! and told them what was going on and my bankers there told me to close and reopen a new account I spoke to Sarah Taylor that day she never told me that if that company tried to pull $ out of the closed account it would reopen! 2 days later the LA Fitness tried pulling out $24.99 6 xs and the account reopened! without my knowledge! a CLOSED ACCT ! REOPENED and now the bank is charging me $24.99 6 xs and is also charging me overdrafts fees now they are telling me I have to pay them $315.95 on a Closed account and NO ONE IN THE BANK OR MANAGEMENT WILL HELP ME WITH THE PROBLEM! THIS BANK IN NOT ON YOUR SIDE! DONT BANK THERE EVER!
I thought the first example was rather entertaining. Not sure I would complain if I saw a teller who could serve 20 customers in 31 minutes. that must be a record. compass has been my bank for years. the only time I have had a problem was when I screwed up. but then, I guess I’m just one of those idiots who hasn’t enough sense to know when I’m being screwed so I suppose this post won’t be a post. I’m probably wasting my time. Stop your whining and pay attention to what you are doing and you won’t have so many problems. It is actually your stupidity that’s causing your problems, not compass bank, so just grow the hell up…..
Who thinks Oliver might work for Compass. Work on those anger issues Oliver may you might be the one who has some growing to do.
It’s true Compass Bank does suck!! And its not my mistake I watch my account very closely. I have had trouble With several of them In Dallas TX, what ever you do don’t wait in the parking lot for the bank to open I did they called the cops on me, second they was rude to me and even after that and still, my account got low they charged me a $10 service fee which over-drafted my account then charged a $25 overdraft charge which is in my opinion is BS, I have been with many other banks and have never run into this. It is plain robbery and I will be switching back to my old bank
Fairly certain you’re correct, Shon. I suspected that too.
To Oliver:
I didn’t complain about the teller, idiot. Can you read? I clearly wrote:
” To be fair, the teller, Denise, was doing the best she could to keep up. Also, the lady working the line at the drive-through was helping as best she could as well. ”
I complained that there’s a fee to cash a check with the COMPASS BANK name on it.
Compass Bank gets the WORSE Bank award! There is currently a commercial out for ALLY Bank which describes Compass to the “T”. If you catch it your dealings with them are right on. I don’t bank with Compass nor will I ever. I have been trying to get a lien release (why would you mail a title and not notorize or attach the letter to begin with is beyond my understanding) which was FAXED and marked ugent and after 4 days still not even touched by the Research Department. The customer service department can not even get ahold of there own people. They don’t return calls nor emails. I spoke with two supervisors who tried to acquire assistance within there own company and forget about trying to get someone who can make a decison or solve a problem.
I am so pissed at BBVA Compass that I have filed a complaint with FDIC Regulators. If you would like to do the same please call 18888511920.
I don’t work at compass but I have worked in banking for the past few years and I have found that most people make mistakes and blame it on the bank, you should spend more time on your finances instead of complaining about everyone else! You are pathetic and I cam see how Oliver would feel the need to stick up for the teller! Also…do some research before sounding like an idiot yourself…every large (yet secure) bank charges a fee for a non account holder to cash a check. The next time you go into whatever bank has to deal with you, go ahead and ask them how much they charge…and then let us know the outcome. Here’s a news flash, a bank is a business and you will be charged for their service!
The bank in Gainesville Fl charged me a $38 NSF fee becase my deposit did’nt post over the weekend but the bad check did. They don’t service the Northeastern US so I had to pay atm fees when I travel. This despite my opting into their “atm refund program” that they cancelled when I tried to get my refunds. They said I was notified by mail that I never received.
On Thursday January 19th I made a purchase during my lunch hour at Dollar Tree in the amount of $4.19. I had $9 in my account. Later that evening I made a $10 purchase at Burger King. I knew it would be covered and not be charged an NSF fee because my check would be direct deposited at midnight. I was so wrong! They charged me two $38 NSF fees because they said I did not have enough money in my account even though my check was deposited at midnight. I had done this on so many other occassions where I would go and get something on Thursday evening knowing I didn’t have enough funds but knew my check would cover it. I did that for over a year and all of a sudden they want to charge me NSF fees. I have been a loyal customer for over 7 years. I stayed with them even after Toyota Motor Credit screwed up and took out a payment in the amount of $450 twice and I tried to get Compass to help me in which it took them over a month and a half to get the problem straightened out. Might I add they charged me NSF fees then too even though it was not my fault. Their customer service reps are p.o.s’s. All they tell you is “I’m sorry there is nothing we can do, we can not reverse any NSF fees. I apologize but you need to be more responsible with your checking account” Not even if you are a loyal customer are they willing to help you. SO screw COMPASS BANK!
I wld have to agree with everyone on here except oliver who obviously works for them but I have only been with compass for about a month now and i already regret my decision of even opening an account with them.I dont like the idea that they automatically take $25 out of my checkng acc every month and put it in my savings to save money im always willing to save money but i think that shld be my idea to do that not them…..example num 2-my job banks with them so i wld go there to cash my checks before i started banking with them and they wld tell me i have to pay the fee and im like ok but these are yall’s checks its guaranteed funds i thought that was really stupid…example num 3- i go in there to cash my income tax and these fools tell me that they wld have to put my check on hold for 7 business days bc it was over a thousand dollars now u wanna talk about me being pissed i was so mad!!!!! i asked the teller like u gotta be kidding me its a government check im pretty sure that its not gonna bounce but not only that its a num on the front of the check for you to call and verify the check she still wldnt take it so i had to end up taking my check to walmart to cash it—-not only that but my mom use to bank with them and they told her that since she didnt have direct deposit set up or bring money in on a regular basis to deposit then they were gonna charge her a fee so of course my mom closed her account very smart lady so i think im going to follow in her foot steps—they r a very stupid bank and a very big inconvenience